Customer Knowledge Management 70174 Stuttgart and other interesting and instructive

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Simple Exercises

Im weiteren Verlauf erläutere ich

1984 VLN 152-915/59/84 LSV 1214 Softcover reprint of the hardcover 1st edition 1984 Gesamtherstellung: Fachbuchdruck Naumburg (Saale) Hedaktionsschlu

Es gibt für einen Dienstleistungsanbieter sowohl erwünschte als auch unerwünschte Kundenbeziehungen

Customer Knowledge Management 70174 Stuttgart and other interesting and instructiveManaging and transferring knowledge at the right time, in the right place and with the right quality for customers enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management. The theoretical part comprises several approaches to knowledge, its transfer and the barriers to be overcome when sharing knowledge. This is followed by a description of CRM and CKM